At Devcenter, we only work with the best. Whether it’s the talented members working on projects, or the project owners, every individual on the Devcenter platform is vetted for reliability.
We want our members to get paid on-time, and our project owners to receive high-quality work on time, every time. But we’re not just talk, we have put something in place for that.
We have designed a speedy and fair system to resolve issues if ever, on any Devcenter project. In case things go wrong, Devcenter is committed to getting things back on track with Project Security.
If a member or client (project owner) decides that a project is not being completed to their standards, we step in, assess the work done on the project and find a fair compensation amount for both parties. Project security is created to figure out how much compensation is permitted and how much is owed.
Devcenter Project Security covers all projects, big and small. We can deduct up to:
Devcenter’s Project Security is built to resolve disputes very quickly on projects. Unfortunately we cannot guarantee:
Project Security is designed mainly for project payments, please make sure funds milestone completed are marked as complete only when the deliverables for the project have been fully and satisfactorily met. Project security does not cover work outside the Devcenter project agreement, nor does it cover work that has not been funded.
We do not accept liability from upfront payments outside Devcenter nor do we recommend setting up agreements with upfront payments outside of Deventer. We urge project owners and members to use Devcenter’s escrow system, which reduces risk for both parties.
In some cases, we might set up a project where the project owner and member prefer upfront payment. As long as both parties agree to the terms and upfront payment, we will allow them. Please note that a project that has an upfront payment will be treated in the same manner as project that has been marked complete. Upfront payments cannot be recalled, nor can they be reviewed under Project Security.
The process is designed to be a speedy one
Once a complaint is filed, we review the project files, source code, test builds, communication logs, timelines, external contracts, and anything else that is deemed important. Within the next 14 business days, we will compile the documentation and compose a full unbiased review, taking into consideration delays, quality of work, language and tone. The review will have final allocation of compensation, and the result from Project Security is final and cannot be appealed by either party.
Please note our resolutions are final, non-reversible, and, in the unfortunate case that either party should disagree, It means that Devcenter cannot be held legally liable.
Once we have determined final compensation, we will disburse funds within the next 72 business hours to both parties (if necessary). In total, Project Security takes less than 1 month.